Shipping Info
Please carefully review our Shipping and Delivery Policy when purchasing our Products. This Policy will apply to any order you place with us.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
We offer Worldwide Shipping, which is Standard and delivered within 3-25 days. We start processing your order within 24 hours.
Please note we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties, over which we have no control. In such cases, you are responsible for complying with the laws applicable to the country where you live, and you will be responsible for any additional costs and taxes.
SHIPPING & HANDLING
With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.
International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
Processing time: 3-7 Days
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
ORDER DELAYS:
We will let you know as soon as possible when your orders are delayed beyond the stipulated delivery time, and advise you of the new delivery schedule.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
REFUNDS:
For questions on refunds and returns, please refer to our Refund Policy.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Autistic Wonders and if you have any questions, please don't hesitate to contact us via: info@autisticwonders.com